FAQ

That's easier than ever. Click on SIGN UP on the main page of Kingz.win, fill in the registration form and click 'Create an account'. You will land at the deposit page immediately, and a welcome letter will also be sent to the e-mail address you entered upon registration. Once your account has been verified, you can start playing right away.

No, we allow one registration account per person to keep things fair.

The fastest way to reset your password is to click 'Log In', then the 'Forgot Password?' link. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself or you can't get into your email account, contact our customer care team via live chat or email [email protected], and once we've confirmed who you are, we can reset your password.

Please check your spam/junk folder, as some email providers may mistakenly filter our message. If you still haven't received the verification email, please contact our support team via live chat or at [email protected], and we will gladly resend it to you.

Deposits made generally show up immediately in the 'My Balance' section of 'My Account'.

If you’re depositing money into your Kingz.win account, we will cover the recipient transaction costs. I.e., we pay for getting money in. Depending on your payment provider, they may charge a fee for sending money to us. If you’re withdrawing money, you pay the fee the payment provider charges.

We don’t have a minimum deposit amount. However! Payment providers may have a minimum transaction they will work with. So look at the payment table on your account profile and see what their minimum transaction amount is.

Yes! Our games are fair. All the games comply with the requirements of RNG certification and our gaming license in terms of fairness.

Yes, our games are mobile-friendly. Just open Kingz.win and launch any game displayed on the casino home page!

In rare cases where a game freezes and you haven’t finished your game rounds, usually the game round is played out on our server and the winnings, if any, are added to your account. The main point: we know how frustrating it is if a game just crashes and we have a whole process for dealing with it, so it’s fair for you.

Unfinished games may appear in your profile if a game round was interrupted due to a lost internet connection, closing the game too early, or a technical issue. Please contact our support team via live chat or at [email protected], and we will gladly help you with it.

Kingz.win Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy page.